Payment Policy
Payment Methods
We accept Visa, MasterCard, American Express, Discover cards, and Diners Club as well as Shop Pay, Venmo, PayPal, Google Pay, Apple Pay, and Meta Pay.
When selecting the PayPal option at checkout, you will be directed to the PayPal website to complete the purchase and then return to https://www.susansilk.com/.
If the card transaction is approved, the amount will be immediately reserved, and you will receive an order confirmation email. If the credit card transaction is not approved, your order will be canceled. If you have any questions about this, please contact your bank or card provider.
Payment Security
Susansilk.com uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser, and you can click on it to find more information about the SSL digital certificate registration.
You will also notice that when you view the URL at the top of your browser, it starts with "https" instead of "http." This means you are in secure mode. Susansilk.com is registered with Cybertrust as a legitimate website. This ensures that your information remains confidential between your web browser and our web servers.
If your issuing bank is located in the European Union, due to the new requirements of the Second Payment Services Directive (PSD2), you may be required to verify your payment. You will be directed to a dedicated page to input additional information or asked to use your mobile for payment authorization. Once completed, you will return to susansilk.com.
Payment Process
When you place an order with PayPal, you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
Even if you don't have a PayPal account, you can still check out. To do so, click "Pay with Debit or Credit Card," and you will be redirected to a secure page where you can enter your credit card information or complete your payment securely through PayPal.
Contact Us
We are here to support you in the following ways.
Email: susan@susansilk.com
(Our customer service team will respond within 24 hours)
Address: 4100 Moorpark Avenue, San Jose California 95117, United States
Phone: +1 313-203-6515
(Service time: from 9:00 AM to 5:00 PM PST - Monday to Friday)