To join the SusanSilk Club, simply
create an account on our website and opt into the program. You will immediately begin earning points upon signing up.

Yes, joining the SusanSilk Club is completely free with no membership fees or hidden costs. This initiative is our way of expressing gratitude for your loyalty.

As a member, you will earn points for every purchase, which can be redeemed for discounts on future orders. Additionally, you can participate in our points events and receive birthday points. The more you spend, the higher your loyalty tier, unlocking even more exclusive benefits and rewards.

You can earn points by making purchases on our website, following us on social media, writing product reviews, and referring friends. Refer to the above sections for more ways to earn and level-up bonuses.

Ensure you are logged into your account, redeem your points for a discount coupon, and apply the coupon code at checkout. Please note that coupons cannot be combined.

Points do not expire. However, coupons redeemed with points will expire one year after issuance if not used. However, if you have special circumstances, please contact our customer service team, and we'll do our best to assist you.

If you return a purchase, the points earned from that purchase will be deducted from your account.

If you already have an account with SusanSilk, simply log in, and you'll be automatically enrolled in the club. You will start earning points with your future purchases. If you're unsure about your membership status, please contact our customer support team for assistance.

Share your unique referral link with friends. When they make a purchase of $100 or more using your link, they get $20 off, and you earn a $20 coupon. The coupon for your friend expires in 6 months, and your reward coupon expires in 12 months.

Expiration dates are generally fixed to ensure fairness. However, if you have special circumstances, please contact our customer service team, and we'll do our best to assist you.